Payments & Billing
1. Reservation Deposit and Expedited Delivery Fee
When you confirm your furniture rental and place an order, a reservation deposit is required.
The deposit is typically $100 and is paid online by credit card. It is used to secure your order and initiate furniture preparation, cleaning, and delivery arrangements.
If expedited delivery is selected, an additional expedited delivery fee is required. The expedited delivery fee is non-refundable under any circumstances.
The reservation deposit is refundable within 24 hours of placing the order only. After this period, it is non-refundable.
The deposit will be automatically deducted from your first rental payment at the time of delivery.
For detailed information about deposit refunds, cancellation policies, and examples, please see “Deposit & Cancellation Policy”.
2. First Payment After Delivery, Installation and Handover
Once the furniture is ready and delivered to your address, we will complete the installation and placement.
After installation is completed and the furniture condition is confirmed, the furniture will be officially handed over for use. The first rental payment is then required upon handover.
First Payment Terms:
Short-Term Rental (1–3 months)
The full rental amount for the entire rental period is required (remaining balance after deducting the deposit and rush fee, if applicable), plus applicable taxes.
Accepted payment methods include credit card (Visa, Mastercard, American Express), cash, or Interac e-Transfer.
Long-Term Rental (4–12 months)
Customers may choose to pay the full rental amount for the entire rental term upfront, or choose installment payments.
If the customer chooses to pay in full, the remaining rental balance for the entire rental term, after deducting the reservation deposit and rush delivery fee, if applicable, must be paid after the furniture has been delivered, installed, and handed over. Applicable taxes must also be paid.
Accepted payment methods: credit card, including Visa, Mastercard, and American Express, cash, or Interac e-Transfer.
Payment Timing:
The first payment is completed on-site after delivery, installation, and handover.
3. Ongoing Monthly Rent
For rental terms longer than three months, rent will be charged on a monthly basis starting from Month 4.
The monthly rent will be calculated based on the rental term selected by the customer, using the corresponding monthly rate, plus applicable taxes.
Different rental terms correspond to different monthly rates. Therefore, even when payments begin from Month 4, customers with different rental durations may have different monthly rent amounts.
4. Automatic Payment Method for Ongoing Rentals
Once the rental enters the monthly billing phase (starting from Month 4), rent and applicable taxes will be charged automatically to the customer’s credit card.
Charges will be processed on a fixed billing cycle, and no manual action is required from the customer.
Automatic payments are accepted by credit card only, including Visa, Mastercard, and American Express.
The following payment methods are not accepted for automatic billing:
Cash
Interac e-Transfer
Cheque
Manual payments
A valid credit card must be on file for all orders in order to continue the rental. The credit card used for automatic billing must be the same card used for the first payment after delivery, installation, and handover.
If a payment fails, the customer will first be notified. In accordance with the Rental Service Agreement, the system will automatically retry the charge within 2–3 business days.
If payment is still not completed after notification, we will proceed in accordance with the applicable service terms, which may include suspension of service, termination of the rental, settlement of outstanding balances and related recovery costs. We also reserve the right to pursue unpaid amounts and report to relevant credit agencies as permitted by law.