Payments & Billing

Furniture Rental Payment Policy

This page explains the reservation deposit, first payment, monthly payment arrangements, accepted payment methods and late-payment procedures for BobFurni furniture rental orders.

The first-payment arrangement is determined by the total order amount. Orders below $400 must be paid in full upon delivery. For orders of $400 or more, the first payment is fixed at $400, with the remaining balance paid monthly.

1. Reservation Deposit and Expedited Service Fee

When you confirm your furniture rental and place an order, a reservation deposit is required.

The standard reservation deposit is typically $100.

The reservation deposit is used to confirm the order and begin furniture preparation, inventory allocation, cleaning and delivery arrangements.

Accepted Deposit Payment Methods

  • Credit card, including Visa, Mastercard and American Express
  • Interac e-Transfer
  • Cash
Cheques are not accepted.

If expedited preparation or expedited delivery is requested, an additional expedited service fee may apply.

The expedited service fee is non-refundable under all circumstances.

The reservation deposit will be credited toward and deducted from the first payment due after the furniture has been delivered, installed and handed over.

For detailed deposit refund and order cancellation rules, please see Deposit & Cancellation Policy .

2. Delivery, Installation and Handover

Once the furniture is ready, it will be delivered to the address confirmed in the order.

BobFurni will complete the applicable installation, placement and furniture condition confirmation.

After installation is completed and the furniture condition has been accepted, the furniture will be officially handed over to the customer.

The first payment must be completed at the time of handover.

3. First Payment Based on the Total Order Amount

The first payment is determined by the total amount of the confirmed order, rather than solely by the length of the rental term.

Orders With a Total Amount Below $400

If the total order amount is below $400, the full remaining order balance must be paid upon delivery, installation and handover.

The amount due at handover is calculated as follows:

Total order amount minus the reservation deposit already paid, plus applicable taxes and any applicable service charges.

Once the full balance has been paid, no further monthly rental payments will be required for that order.

Orders With a Total Amount of $400 or More

If the total order amount is $400 or more, the first payment is fixed at $400.

The reservation deposit already paid will be included in and credited toward the $400 first payment.

Example

  • The customer has already paid a $100 reservation deposit.
  • The total order amount is $800.
  • The required first payment is $400.
  • At handover, the customer pays the remaining $300.
  • The $100 deposit and $300 handover payment together equal the required $400 first payment.
  • The remaining order balance is then paid according to the agreed monthly payment schedule.

Applicable taxes and other confirmed service charges will be collected according to the order and payment arrangement.

4. Ongoing Monthly Payments

For an order of $400 or more, if a balance remains after the first $400 payment, the remaining amount will be paid monthly.

The monthly payment amount will be determined according to:

  • The furniture rental package selected by the customer
  • The applicable monthly rental rate
  • The agreed rental term
  • The remaining order balance after the first payment
  • The payment schedule confirmed by both parties

Each monthly payment is subject to applicable taxes.

If the remaining balance for the final payment is less than the normal monthly payment amount, the customer will only be required to pay the actual remaining balance, plus applicable taxes.

5. Accepted Payment Methods

The reservation deposit, first payment and ongoing monthly payments may be made using the following methods:

Credit Card Visa, Mastercard and American Express are accepted.
Credit Card Automatic Payment Monthly payments may be charged automatically when authorized.
Interac e-Transfer Payment may be sent according to the confirmed payment schedule.
Cash Cash payments may be accepted according to the agreed arrangement.
BobFurni does not accept personal cheques, company cheques, post-dated cheques or any other form of cheque payment.

Customers using credit card automatic payments must provide valid payment authorization.

Customers using Interac e-Transfer or cash must complete payment by the agreed due date.

6. Payment Timing

Reservation Deposit

The reservation deposit is paid when the customer confirms and places the order.

Expedited Service Fee

Any applicable expedited service fee is paid when the expedited service is requested and confirmed.

First Payment

The first payment is completed after the furniture has been delivered, installed, inspected and officially handed over.

Monthly Payments

Monthly payments must be completed according to the due dates stated in the confirmed order or furniture rental agreement.

7. Delivery, Installation and Other Charges

Delivery and installation charges may vary depending on the specific rental order.

Relevant factors may include:

  • Whether the order is for individual items or a furniture package
  • The number and size of the furniture items
  • The delivery address and travel distance
  • Stairs, elevators and floor level
  • Parking and carrying distance
  • The amount of installation work required
  • Whether expedited service is requested
  • Other access or moving conditions at the property

Whether delivery, installation, expedited service and other charges form part of the total order amount will be determined by the final confirmed order.

Unless free delivery or free installation is expressly stated in the order, the applicable delivery and installation charges must be paid according to the confirmed quotation.

8. Failed or Late Payments

If an automatic credit card payment is unsuccessful, BobFurni will notify the customer.

BobFurni will normally attempt to process the payment again within 2 to 3 business days.

Customers paying by Interac e-Transfer or cash must ensure that payment is received by the agreed due date.

If payment remains outstanding, BobFurni may take action under the Furniture Rental Service Agreement, including but not limited to:

  • Requesting immediate payment of outstanding amounts
  • Suspending service
  • Discontinuing the rental service
  • Arranging recovery of the rental furniture
  • Terminating the rental agreement
  • Calculating and collecting all unpaid rental amounts
  • Charging reasonable transportation, furniture recovery and collection costs
  • Pursuing unpaid amounts as permitted by law
  • Reporting to an applicable credit agency where legally permitted

BobFurni will first attempt to resolve payment issues through reasonable communication with the customer.

9. Taxes

Rental payments, delivery fees, installation fees and other applicable service charges are subject to applicable taxes.

In British Columbia, the applicable taxes generally include:

  • GST: 5%
  • PST: 7%

Taxes will be calculated according to the applicable payment amount and collected at the time of payment.

10. General Payment Terms

  1. The total order amount determines the applicable first-payment arrangement.
  2. If the total order amount is below $400, the remaining balance must be paid in full at handover.
  3. If the total order amount is $400 or more, the first payment is fixed at $400.
  4. Any balance remaining after the first $400 payment will be paid according to the agreed monthly payment schedule.
  5. The reservation deposit is credited toward and deducted from the required first payment.
  6. The expedited service fee is separate from rent, is not credited toward the rental balance and is non-refundable.
  7. All payment amounts, due dates, delivery charges and payment arrangements are subject to the final order or rental agreement confirmed by both parties.
  8. BobFurni does not accept any form of cheque payment.