Reservation Deposit

To confirm and secure your furniture rental order, a reservation deposit is required.

Once the deposit is paid, your selected furniture will be reserved for your order and scheduled according to your chosen delivery date. The deposit ensures that the selected items are allocated to your booking and temporarily removed from available inventory.

The deposit will be deducted from your first rental payment upon delivery.

Example

• First rental payment due at delivery: $300
• Reservation deposit paid online: $100
• Remaining balance due at delivery: $200

Cancellation Policy

To balance customer flexibility with inventory and delivery planning, the cancellation policy is as follows:

• Within 24 hours after deposit payment
You may cancel your reservation and receive a full refund of the deposit.

• After 24 hours and before the order enters scheduling
You may still cancel your reservation, but a $30 administrative fee will be deducted from the deposit refund.

• Once the order enters scheduling (including scheduled, prepared, or loaded)
As the order has entered operational processing, all payments made (including deposit and rush fees) are non-refundable.

Important Notes

• The reservation deposit secures the availability of your selected furniture;
• The deposit will be deducted from your first rental payment upon delivery;
• Once confirmed, the furniture is reserved specifically for your order;
• By proceeding with payment, you confirm that all building management requirements (including move-in approval and elevator booking) have been secured;
• Once an order is scheduled, prepared, or loaded, all payments made are non-refundable;
• Cancellation or changes may incur additional service charges;