1. Rental Term

We offer flexible rental terms from 1 to 12 months. Longer rental arrangements may also be available depending on the customer’s needs.

A booking deposit is required for all rental orders.

Additional rush service charges may apply when expedited arrangements are requested.

2. Payment Arrangements

BobFurni uses different payment arrangements depending on the length of the rental term.

Short-Term Rentals: 1 to 3 Months

After the furniture has been delivered, the customer must pay the remaining rental amount in full. Any booking deposit already paid will be deducted from the outstanding balance.

Long-Term Rentals: More Than 3 Months

Payments normally include:

• A booking deposit
• An initial payment after delivery
• Ongoing monthly rental payments

Long-term rental payments are normally collected through automatic credit card payments.

3. Delivery and Installation

Bed frames and mattresses may be available for same-day delivery, depending on inventory and delivery availability.

Short-term rentals generally require an additional delivery and installation fee.

Free Delivery and Installation

Free delivery and installation may be provided when the total rental amount meets the following minimum requirements:

• Small single room, large single room or living room: $400 minimum total rent
• One-bedroom apartment: $500 minimum total rent
• Two-bedroom apartment: $600 minimum total rent

Additional delivery or installation charges may apply when the minimum rental amount is not reached, or when the delivery address is outside the regular service area.

Additional charges may also apply when the property has no elevator, involves stairs, has a long carrying distance or presents difficult moving or access conditions.

4. Furniture Delivery and Condition Confirmation

Customers should inspect the appearance and working condition of all furniture when it is delivered.

Any existing wear, scratches, stains or other visible issues should be identified and recorded at the time of delivery.

After the customer accepts the delivery, all furniture will be considered to have been delivered in good and usable condition, except for issues that were recorded at the time of delivery.

5. Proper Use and Care Responsibilities

Rental furniture must be used reasonably in a normal residential environment.

Customers are not responsible for natural wear and minor cosmetic marks resulting from normal use.

If furniture is damaged as a result of misuse, negligence or other customer-related causes, the customer may be responsible for reasonable repair, transportation, disposal or compensation costs.

Examples include, but are not limited to:

• Severe impact damage
• Structural damage
• Burn marks
• Large or permanent stains
• Tears or cuts
• Serious moisture or water damage
• Visible damage caused by pets
• Any other damage affecting safe use or future rental

6. Damage Beyond Normal Wear and Tear

When damage exceeds normal wear and tear, BobFurni will discuss the matter with the customer and seek a reasonable resolution.

The customer may meet the applicable responsibility through one of the following methods.

Replacement Furniture

With BobFurni’s prior approval, the customer may provide a replacement item that is comparable to the original furniture in style, size, function and overall condition.

All replacement furniture must be inspected and approved by BobFurni before it can be accepted.

Customers may not independently purchase or provide a replacement that does not meet the required style, dimensions, function or condition.

Reasonable Compensation

The customer may instead provide reasonable compensation based on the current market value of comparable used furniture in a similar condition.

Related transportation, removal or disposal costs may also apply.

Customers are not required to purchase brand-new furniture or compensate BobFurni based on the full retail price of a new item.

7. End of Rental Term and Month-to-Month Renewal

At the end of the fixed rental term, the rental will automatically continue on a month-to-month basis if the furniture has not been returned and the parties have not entered into a new fixed-term rental agreement.

Unless otherwise agreed in writing, the monthly rental rate will remain unchanged during the month-to-month renewal period.

During the month-to-month period, the customer may request to end the rental without an additional early termination fee.

Furniture pickup must be scheduled according to a mutually confirmed date and BobFurni’s delivery and pickup availability.

8. Early Termination

If the customer ends the rental before the end of the agreed fixed rental term:

Returning the furniture early does not entitle the customer to a refund for unused rental months and does not remove any payment obligations already assumed under the fixed-term rental agreement.

If the customer continues to possess the furniture or has an outstanding balance, BobFurni may collect the applicable unpaid amounts in accordance with the rental agreement.

9. Late or Missed Payments

This section primarily applies to long-term rentals.

Monthly rental payments are normally collected through automatic credit card payments.

If a payment attempt is unsuccessful:

1. BobFurni will notify the customer.
2. BobFurni will normally attempt to process the payment again within 2 to 3 business days.
3. If payment is still outstanding 30 days after notice, the service may be suspended and the furniture may be scheduled for recovery.
4. Unpaid rent, transportation charges, furniture recovery costs and other reasonable collection costs may be added to the outstanding balance.

If the customer does not complete payment and does not formally end the rental agreement, BobFurni may treat the matter as an early termination of the fixed rental term and apply Section 8.

BobFurni will first attempt to resolve payment issues through communication. Where necessary, BobFurni reserves the right to recover unpaid amounts and take other lawful action.

10. Taxes

All rental charges and related service fees are subject to applicable taxes.

In British Columbia, the following taxes generally apply:

Taxes are calculated based on the applicable amount and collected at the time of payment.

11. Furniture Ownership and Right of Use

The rental service provides the customer with a temporary right to use the furniture.

It does not constitute financing, an installment purchase, a rent-to-own arrangement or a transfer of ownership.

All rental furniture remains the property of BOB FURNITURE SERVICES LTD at all times.

Rental payments are fees for the temporary use of the furniture and cannot be applied toward any possible future purchase price.

If a customer asks to purchase furniture during or after the rental period, availability and the sale price will be discussed separately based on the circumstances and current market value.

Previously paid rent will not be credited toward or deducted from the sale price.

12. General Terms

This page provides a general explanation of BobFurni’s furniture rental policies, payment arrangements, customer responsibilities and service procedures.

The furniture list, rental period, rental amount, delivery charges, payment arrangements and other details of each order are subject to the final rental agreement or order confirmation accepted by both parties.