About This Privacy Policy

We provide furniture rental services through a subscription-based monthly credit card billing model.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, enter into a rental agreement, make payments, or otherwise interact with the Services.

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect the following categories of information:

• Contact information, including your name, billing address, delivery address, phone number, and email address.
• Account and rental information, including account login details, rental agreement details, delivery and pickup scheduling information, and communications with us.
• Payment information, including recurring billing authorization, transaction records, and payment confirmation details.
• Device and technical information, including your IP address, browser type, device identifiers, and network information.
• Usage information, including how you interact with and navigate the Services.
• Furniture condition records, including photos or notes taken at delivery or pickup for condition verification, damage assessment, and dispute resolution.

How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you create an account, place a rental order, sign a rental agreement, contact us, or otherwise provide information.
• Automatically through the Services when you browse our website, including through cookies and similar technologies.
• From payment processors to confirm payment status and transaction details.
• From service providers supporting fraud prevention, identity verification, or risk assessment where necessary.

How We Use Personal Information

We use personal information only for purposes reasonably necessary to operate, protect, and improve our rental services, including:

• Providing rental services, managing your account, fulfilling orders, and arranging delivery and pickup.
• Administering subscription-based recurring monthly credit card billing during the rental term.
• Providing customer support, responding to inquiries, and maintaining our business relationship with you.
• Detecting, investigating, and preventing fraud, unauthorized transactions, and other harmful activity.
• Keeping records for accounting, tax, and legal compliance, and enforcing our agreements and policies.

How We Disclose Personal Information

We may share your personal information in limited circumstances for legitimate business purposes, including:

• With Shopify and service providers that perform services on our behalf, including payment processing, website hosting, IT services, analytics, customer support, cloud storage, and delivery or pickup logistics.
• With delivery or logistics partners when necessary to complete delivery, pickup, or service scheduling.
• When you direct, request, or consent to disclosure, including when you communicate with us through third-party tools.
• To comply with applicable law, legal processes, or government requests, or to protect the rights, property, and safety of BobFurni, our customers, and others.
• In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets, where personal information may be transferred as part of that transaction.

Service providers are required to protect personal information and use it only for service-related purposes.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide and improve its platform.

Information you submit may be transmitted to Shopify and third parties that may be located outside your jurisdiction.

For more information, please review Shopify’s privacy information .

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, support analytics, and help provide a secure experience.

You can manage cookies through your browser settings or through the cookie consent banner displayed on our website. Disabling cookies may affect certain features of the Services.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including providing rental services, managing recurring billing, complying with accounting and tax obligations, resolving disputes, and enforcing our agreements.

Retention periods may vary depending on applicable legal and business requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend using secure networks when providing sensitive information.

International Transfers

Your personal information may be stored or processed outside your province or country, including by Shopify or its service providers. Where required, we rely on appropriate safeguards for cross-border transfers.

Your Rights and Choices

Depending on where you live and the applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent in certain circumstances.

Withdrawing consent may limit our ability to provide rental services. We may need to verify your identity before responding to a privacy-related request.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy on this website and update the “Last updated” date shown at the top of the page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact BobFurni using one of the options below.